When creating a Parent Self-Serve account, all required items MUST MATCH EXACTLY in the system. Check spelling, capitlization, spacing and punctuation of parent/guardian name and student name. For instance, if you type the parent's name as Jane Doe when creating trying to create the account, but the the parent's name on file is spelled as Janie Doe, the system will not authenticate.

Also, be sure to use the child's name as listed on the birth certificate, not the preferred name of the child if it is different.

For Student ID, type the student's lunch number not the social security number or other state issued number.